Refund & Return Policy
All sales from our online store are final. Returns are only accepted in the event that a customer receives damaged products or products in error (mis-pick or quantity error) and must notify the seller via email at info@recyclewithlri.com within five (5) days of receipt. Approved refunds will exclude any applicable card processing surcharges. Customers claiming tax-exempt status must establish and receive approval for their tax exemption prior to placing an order, as sales tax cannot be refunded after an order has been submitted.
Undeliverable Packages
We cannot re-ship orders that are returned to us. If a package is returned as undeliverable, we will issue a refund minus a 15% restocking fee and minus any card surcharge fees
Product Warranty
Our products are free from defects in material and workmanship under regular use. LRI will replace any defective product.
This warranty stands on the condition that:
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The customer must provide notice via email to info@recyclewithlri.com within five business days of receiving the product. Your communication must include your name, product order number, a description, and a photo of your item.
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LRI will review this information and determine the claim’s validity under the terms of this warranty.
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If the purchaser modifies the product or does not use it as instructed in the mailback kit, this warranty is null and void.
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LRI is not liable for any special, incidental, or consequential damages.
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In no event shall LRI’s liability for defective products exceed the corresponding purchase price of the product.
Intended Use
Review your state’s infectious waste guidelines before purchasing. Also, please note that LRI’s medical waste mailback kits are for disposing of sharps or infectious waste materials. DO NOT use them for the disposal of drugs or hazardous materials.
Questions? Contact Us.