Question 1

What is Genesis?

Accepted Answer

Genesis (www.merigenesis.com) is Logistic Recycling, Inc.’s (LRI) electronic manifest and bill of lading (BOL) system, tracking the cradle-to-grave lifecycle of waste from its point of origin (cradle) to its treatment and final disposal (grave). LRI customers have online storage and access to their medical waste manifests and universal waste BOLs.

Question 2

How soon can I access my manifests in the portal?

Accepted Answer

All closed manifests are available in the customer portal.

Question 3

What does it mean when a manifest is 'closed'?

Accepted Answer

The manifest is closed once the waste has been treated and disposed of. The closed manifest will show the weights and appropriate signatures.

Question 4

I am receiving emails with copies of the manifests. What are these?

Accepted Answer

The customer will receive an email when a manifest (‘cradle’ manifest) gets created. Another email will get sent out for this same manifest once it is closed (‘grave’ manifest), showing the weights.

Question 5

Why does the weight not show on the manifest I received via email?

Accepted Answer

The weight will not appear on a manifest until it is closed.

Question 6

How do I reset my password if I don't know my username?

Accepted Answer

Contact someone on LRI’s customer service team at info@recyclewithlri.com. They will provide you with your username and confirm your email address, allowing you to reset your password.

Question 7

How do I get a log-in to the customer portal if I don't already have one?

Accepted Answer

Contact someone on the customer service team at or info@recyclewithlri.com to get set up a username and password.

Question 8

How long does Genesis store all my manifests?

Accepted Answer

You will have access to your manifests in Genesis for at least five years.

Question 9

How can I use Genesis to complete my DNR annual paperwork?

Accepted Answer

Visit the Annual Summary Reports tab in Genesis to help you complete your annual DNR report.

Question 10

How do I find a specific manifest?

Accepted Answer

From the Dashboard in Genesis, you can search by date or manifest number and then view, download, or print the PDF of a specific manifest.

Question 11

Can I access my hazardous waste manifests in Genesis?

Accepted Answer

No, you cannot access hazardous waste manifests in Genesis. Go to rcrainfo.epa.gov to access your hazardous waste manifests.

GENESIS CUSTOMER PORTAL
FREQUENTLY ASKED QUESTIONS

What is Genesis?

How soon can I access my manifests in the portal?

What does it mean when a manifest is 'closed'?

I am receiving emails with copies of the manifests. What are these?

Why does the weight not show on the manifest I received via email?

How do I reset my password if I don't know my username?

How do I get a log-in to the customer portal if I don't already have one?

How long does Genesis store all my manifests?

How can I use Genesis to complete my DNR annual paperwork?

How do I find a specific manifest?

Can I access my hazardous waste manifests in Genesis?

Green Bay, WI (Headquarters)

Somerset, WI

Waunakee, WI

Ankeny, IA

GENESIS CUSTOMER PORTAL FREQUENTLY ASKED QUESTIONS

What is Genesis?

How soon can I access my manifests in the portal?

What does it mean when a manifest is 'closed'?

I am receiving emails with copies of the manifests. What are these?

Why does the weight not show on the manifest I received via email?

How do I reset my password if I don't know my username?

How do I get a log-in to the customer portal if I don't already have one?

How long does Genesis store all my manifests?

How can I use Genesis to complete my DNR annual paperwork?

How do I find a specific manifest?

Can I access my hazardous waste manifests in Genesis?

Green Bay, WI (Headquarters)

Somerset, WI

Waunakee, WI

Ankeny, IA

GENESIS CUSTOMER PORTAL
FREQUENTLY ASKED QUESTIONS