MAILBACK KIT & ONLINE STORE FAQS

Watch our Video: How to Use and Return Your LRI Medical Waste Mailback Kit.

You can pay for your online order using a credit card, debit card, or ACH.

Yes. A 2.9% + $0.30 card processing surcharge is added to all orders paid by credit or debit card. ACH payments do not incur a card processing surcharge.

If your organization is tax-exempt, you must set up your tax-exempt status in your LRI online store profile before placing an order.This is a one-time setup. Once your tax-exempt status has been approved, it will remain associated with your profile for future purchases.To request tax-exempt status:Log in to your LRI online store account. If you do not already have an account, you will need to register and create one.In your profile, select Tax Exempt.Enter your tax exemption ID number and upload your tax exemption certificate.LRI will review and approve your request. You will receive an email once LRI approves your tax-exempt status.After approval, a Tax Exemption box will appear at checkout when you are logged into your account. Check the box when placing a tax-exempt order.Before submitting your order, verify that the tax amount shows $0.00.Important: Tax exemption must be approved and selected at checkout before you submit an order. LRI will not refund sales tax after an order has been placed.Once your exemption is approved, you will not need to submit your tax exemption information again. Your approved status will remain in your profile for future orders.

All sales are final, per our refund and return policy.

Sharps and infectious waste can go inside the biohazard containers. Do not place hazardous waste, pharmaceutical waste, free liquid, or heavy metal objects inside the biohazard containers. Only sealed sharps containers can go inside the 18-gallon or 28-gallon containers (no loose sharps). In the yellow trace chemotherapy containers, only place gloves, gowns, needles and IV treatment bags with a trace amount of chemo waste. Full bags of chemo and infusion pumps DO NOT go inside of the yellow mailback container. Allowable items may vary by state. Please consult your State Regulations.

You can send back the kit once the container(s) are full. Allowable timeframes for waste storage may vary by state. Please consult your state regulations.

Yes. Request this letter in the comments section when placing your online order. We will then send a letter stating that your company has secured LRI as your licensed medical waste destruction company to the email address you provided.

Outbound and inbound postage will be added to your order once calculated after entering your shipping address. The exception to this is on the 18-gallon and 28-gallon mailback kits. The outbound and inbound shipping is included in the posted price online for those kits.

We can ship our kits to Hawaii or Alaska, EXCEPT for the 18-gallon and 28-gallon kits. Please note that our kits are sent and returned via USPS Air Mail, and the shipping fees will be reflected as such.

No, we do not ship kits outside of the U.S.

Your kit will ship with a manifest found in the clear outside envelope on the box. Send back a signed copy of the manifest with your full kit and keep one copy for your records. After destruction of the waste, you will receive a final copy of destruction to the email address you provided when ordering.

Yes. Our kits contain certified waste collection containers and meet DOT and USPS shipping requirements.

If you did not receive a tracking number for your order shipment, please contact us at info@RecycleWithLRI.com and we will provide it to you.

If a package is returned to us as undeliverable, we will issue a refund minus a 15% restocking fee and minus the card processing surcharge. We can't reship orders that were returned to us. If you would still like to purchase the items that were returned to us, you will need to place a new order.To prevent delivery issues, ensure the shipping information you provide is accurate.

You will need to purchase a new kit to send back any sharps containers that are missing their original shipping box. The shipping box has the prepaid postage label noting the manifest tracking number, so you will not be able to send back your sharps container(s) without this box. Only our packages are approved to mail through the U.S. Postal Service for shipping back regulated medical waste. We do not sell 'empty' boxes.

You can ONLY place your own existing sharps containers into our 18 or 28-gallon biohazard mailback kits. All of our other sharps mailback kits come with a sharps container(s) that the United States Postal Service approves to be shipped back in the box provided. You can only send back the sharps containers that come with these kits.

You can use our larger capacity 18-gallon or 28-gallon mailback kits to send back your existing sharps containers. Place your full containers into the large-capacity container (no loose sharps) and mail the kit back. Be sure the biohazard container you order is large enough to hold the size and number of containers you have, as there are no refunds, returns, or exchanges on any of our kits.

Contact us at info@RecycleWithLRI.com or 608-257-7652 with any questions regarding our mailback kits or services.